Payne, Shelia <br/><br/>
Delivering customer service:  How to win a competitive edge through managing customer relationships successfully/  
Payne, Shelia 
 - Hongkong,  Grolier International Inc,  1997. 
 - x, 188 p.: 
<br/><br/><label>ISBN: </label>071729740-3 
<br/><br/><label>Dewey Class. No.: </label>M 026 P293 1997