TY  - BOOK
AU  - Robbins,Harvey
TI  - How to speak and listen effectively
SN  - 0814477933
AV  - HD30.3 .R6 1992
U1  - 658.45 R633 1992 
PY  - 1992///
CY  - New York, NY
PB  - American Management Association
KW  - Communication in management
KW  - Communication in organizations
N1  - Includes bibliographical references (p. 79-80)
ER  -