TY - BOOK AU - Murphy,Herta A. AU - Hildebrandt,Herbert William AU - Thomas,Jane P. TI - Effective business communications SN - 007044398X U1 - Ref 651.7 M953e 2000 PY - 1997/// CY - New York PB - McGraw-Hill KW - Commercial correspondence KW - Business report writing KW - Business communication N1 - Includes bibliographical references and index ER -